In-depth interviews for better organizational culture at Pulmuone

 

Since the employee satisfaction survey in 2022, Pulmuone has been conducting in-depth interviews annually with selected targets. The reason for conducting in-depth interviews is to move away from quantitative surveys that end with fragmentary research, engage in deeper conversations with employees, and seek solutions to create a better organizational culture at Pulmuone.

 

In 2023, it was conducted targeting the Brand Management Division, and in 2024, this was expanded to conduct interviews with approximately 140 people from 17 teams, including the BIO Safety Team, Sensory Nutrition Team, Food Safety Team, Research Planning Team, and Quality Technology Team.

 

Key Improvement Points & Tasks performances in 2023

 

The main improvement points suggested by the executives and employees are inefficiency in work processes due to unclear R&R between departments and teams in performing work, cases of work delays due to system performance issues, and a sense of deprivation due to relatively low treatment. Accordingly, the tasks of reorganizing the organization according to each issue, reviewing the transfer of functional work across the company, reviewing improvement of the monthly design fee settlement process, providing opportunities for system improvement requests and market research, and improving compensation and recognition were derived. Through these in-depth interviews, Pulmuone intends to demonstrate its will to improve the company's organizational culture to its executives and employees by implementing improvement tasks starting from feasible areas.

 

 

 

Key Improvement Points & Tasks performances in 2024

 

The main improvement points suggested by employees included key areas requiring improvement in 2024 : ① Organization and work (budget support, growth support for junior employees, job rotation, etc.), ② Work Space (securing parking space, improving office space, etc.), ③ Technical environment (system complexity and speed, electronic approval, etc.), and ④ Cultural environment (simplifying reporting, creating an atmosphere that encourages challenging attempts, etc.).

 

We selected the 2024 improvement tasks as the ‘Four Establishing' and focused on laying the foundation for employees to work sustainably and feel happiness within the organization from four perspectives: organization and work, space, systems, and culture. Since there were similarities with agenda items from regular labor-management council meetings, priority tasks to be resolved were selected and partially completed, while remaining tasks are currently in progress.

 

 

 

Future Plans for Better Organizational Culture at Pulmuone

 

In 2025, we are advancing our in-depth interviews by conducting HR-related situation surveys. This survey is conducted to analyze the roles and tendencies of organizational members to identify potential issues and establish effective management measures for constructive organizational culture based on these findings. We are also strengthening the reliability of results by applying a scientific survey tool called PI (Predictive Index).

 

After the completion of improvement task derivation and internalization, we plan to resume satisfaction surveys targeting all employees company-wide in 2027. This survey evaluates job satisfaction and motivation, degree of personal goal achievement, working hours and sense of belonging and happiness within the company and organization, and stress levels experienced during work. Based on the survey results, Pulmuone plans to conduct in-depth interviews again to derive new improvement tasks, fundamentally improve work methods through these tasks, and continuously monitor implementation status.